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We only provide refunds, both coin tower and plus account, per the following policy:
  1. Refunds are ONLY available for problems with the equipment.
  2. No refunds are available for problems that are classified as 'User Error'. Limited examples are below:
    • Patrons should ALWAYS print preview their jobs before printing them - any job that prints incorrectly and was not print previewed will not be refunded.
    • If it takes longer than 5 minutes to print off a job, DO NOT PRINT A SECOND COPY. Please call IKON if it is during regular business hours. If there is a flashing green light on the copier or a flashing red light, DO NOT PRINT A SECOND COPY. The green light indicates the copier is spooling the data and the red light indicates there is a problem with the job (on the copier, click the system monitor button in the bottom right of the touch screen to see the error).
    • If the job prints out gibberish, this is considered 'User Error'. Typically the job is printed in 'Binary' and not 'ASCII' characters or with an extremely unusual font (i.e. Korean-to-English fonts which are not supported).
    • Jobs printed to the color printer but which come out as Black and White will NOT BE REFUNDED. Check that the printer is printing to 'Color' in the printer settings, which are visible in the printer selection screen. This will also show up in print preview.
    • For more troubleshooting tips and common errors, see Common Troubleshooting Tips.
  3. Cash refunds are ONLY available if there was an issue with a coin tower. These refunds must be picked up in our office unless otherwise arranged.
  4. If a user experiences issues with printing a job from their personal computer/laptop, they should contact IKON immediately. No refunds will be given for issues deriving from printing on personal computer equipment if it is determined the issue is due to improper configuration. Full and up-to-date configuration information is available on the Homepage.
  5. We reserve the right to reject a refund issued during our regular business hours if we have not been contacted by the consultant or user prior to the refund form being filled out. It is necessary for us to be contacted in order to determine the issue is with the equipment and not 'User Error'. After 5pm M-F and during weekends, this is not necessary.