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Please call us at 859-257-9376 during normal business hours BEFORE issuing a Plus Account refund. We will help you troubleshoot and can print the job off for free, saving both you and the user time and hassle.
Enter e-mail addresses you would like to CC on this request, separated by a comma (,). Please do not enter your e-mail address as you will automatically receive a copy based on the e-mail you provide.
Insert your Contact Number in this field for all request forms.
Insert the Date and Time that the problem occurred, preferably in the 'MM/DD/YYYY, HH:MM' format.
Insert your e-mail address in this field for all requests.
Choose the Equipment Make and Model that you are requesting service on or that had a problem requiring a refund.
For Supply requests, choose the location you would like supplies delivered to. For Service and Refund requests, indicate where the problem occurred.
Insert the name of the Lab Manager or Immediate Supervisor, if applicable. This field enables us to better track requests during our work hours if requests are made during the night and weekends.
Insert your name in this field for all requests.
Insert your type of Operating System that the Patron used while experiencing the problem.
Insert the dollar amount of the refund requested.
Insert your type of Software that the Patron used while experiencing the problem.
Enter the UK ID# or DART ID# of the Patron.
Choose the type of Supplies you are requesting from the drop-down menu.
Insert the name of the Patron.
Insert the Patron's e-mail address in case we need to contact them.