Have you first called IKON and reviewed our refund policy?:

Please call us at 859-257-9376 during normal business hours BEFORE issuing a Plus Account refund. We will help you troubleshoot and can print the job off for free, saving both you and the user time and hassle.  Also, it is very helpful if the Desk Attendant takes time to review our refund policy because it has information that will keep the Desk Attendant from filling out the form in some situations.

 

Patron's Name:

Insert the name of the Patron.

 

Patron's E-mail:

Insert the Patron's e-mail address in case we need to contact them.

 

Student or DART ID#:

Enter the UK ID# or DART ID# of the Patron.

 

Refund Amount:

Insert the dollar amount of the refund requested.

 

Operating System:

Insert your type of Software that the Patron used while experiencing the problem.  Any extra information is always helpful.

 

File Upload:

[not applicable at this time]

 

Date and Time of Problem:

Insert the Date and Time that the problem occurred, preferably in the 'MM/DD/YYYY, HH:MM' format.

 

Location:

For Supply requests, choose the location you would like supplies delivered to. For Service and Refund requests, indicate where the problem occurred.

 

Desk Attendant Name:

Desk Attendant Manager, Supervisor or Desk Attendant's name.

 

Desk Attendant E-mail:

Desk Attendant Manager, Supervisor or Desk Attendant's email.

 

Desk Attendant's Manager's Name:

Desk Attendant's Manager or Supervisor's Name

 

Equipment Make, Model

Choose the Equipment Make and Model that you are requesting service on or that had a problem requiring a refund.

 

CC Manager or Supervisor:

Enter e-mail addresses you would like to CC on this request, separated by a comma (,). Please do not enter your e-mail address as you will automatically receive a copy based on the e-mail you provide.  Some managers or supervisors require you to CC them so ask them if you need to do so.

 

Comments

Please provide us with a detailed description of the issue so that we can better help diagnose and find a solution.  For example, information that is helpful:  error messages on the copier or printer display screen, error messages on the card swipe display, description of mechanical malfunctions, printer or copier noises, the tray(s) the printer is jamming from and location of printer jams, etc...

 

Contact Number:

Please provide a reliable contact number for us to be able to contact you if we need to.

 

Supplies Requested

Choose the type of Supplies you are requesting from the drop-down menu.

 

Please understand that for us to successfully diagnose and resolve printing issues that you must contact us through our Request Service form.

 

If you have any further questions please contact us during normal business hours at 859-257-9376 and please leave a message on our voicemail system after normal business hours so we know that you tried to contact us.

 

Thank You!